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EKUCC Pandemic Services & Coping During COVID-19

EKUCC will be providing virtual counseling services to EKU students Mon-Fri, 8am-4:30pm. For more information, call 859-622-1303 and see Letter from EKUCC Director Dr. Melissa Bartsch 

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Novel Coronavirus: EKU's response, FAQs, and prevention information

Kentucky's Response to COVID-19

Letter from EKUCC Director Dr Melissa Bartsch about Available EKUCC Counseling Services 

Mental Health Resources for Coping During COVID-19 

Disaster Distress Helpline 1-800-985-5990 or text TalkWithUs to 66746; TTY: 1-800-846-8517 24/7 365-day-a-year toll-free, multilingual and confidential crisis support services available to those emotionally impacted by natural or human-caused disasters in the US and its territories

National Suicide Prevention Lifeline: 1-800-273-TALK (8255) 

Crisis Text Line: text "START" at 741-741

Veterans Crisis Line: 1-800-273-8255 and press 1; Text Line: 838255; Support for Deaf and Hard of Hearing: 1-800-799-4889

EKUCC Pandemic Response: Letter from Dr. Melissa Bartsch, EKUCC Director

Hello! I hope this finds you healthy and safe.

I’m writing to update you on changes the EKU Counseling Center (EKUCC) has implemented in response to the COVID-19 outbreak.

  • EKUCC staff can be reached, Monday-Friday, 8:00am-4:30pm by calling the EKUCC’s phone number: (859) 622-1303.
  • All EKUCC groups, workshops, and in-person services have been suspended until further notice.
  • During the week of 3/16-20, EKU Counseling Center (EKUCC) is exclusively offering phone triages (PT). Phone triage (PT) services will be available on a first-come basis from 9am-3pm, Monday-Friday.
  • Beginning March 23rd, the EKUCC will offer phone triage (PT) services and will offer Day-of appointments (DA).
  • To engage in (or initiate) any EKUCC service, please call the EKUCC: (859) 622-1303.
  • You will be asked for the following information when you schedule a service:
  • First and Last names (and preferred),
  • EKU ID (“901 number”),
  • The physical address where you will be at the time of the appointment. This must include city and state.
  • Your EKU email address,
  • The phone number where you can be reached.
  • Name and phone number of an emergency contact.
    • We are requiring the above-listed information to assist us in cases of technical difficulties or emergencies.
  • Phone triage (PT) services will be available on a first-come basis from 9am-3pm, Monday-Friday until further notice.
  • Day-of appointments (DA) will be scheduled no more than one (1) business day in advance. Scheduling for these appointments will begin on Monday, March 23rd and will continue until further notice.
  • Day-of appointments (DA) will be offered via Tele-Mental Health (TMH) services ( platform, HIPAA-compliant).
    • EKUCC providers have all completed 12 hours of continuing education on the provision of TMH services.
    • If you will not have internet access at the time of your appointment, please let our staff know when you request an appointment.
  • At this time, we are only able to provide TMH services to those who are physically in the state of Kentucky. This limitation is defined by state licensure laws. We are in the process of requesting exemptions, but at this time, we have not received those permissions.
  • For students who are physically outside the state of Kentucky, we will still provide consultation for you and will help you locate mental health resources in your local area.

If you have any questions, please don’t hesitate to contact us: (859) 622-1303.
Melissa A. Bartsch, Ph.D.
Director, EKU Counseling Center


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